Privacy Policy

1. Who We Are

Titan Gulf Air (“we,” “us,” or “our”) is a licensed HVAC contractor (Florida License #CAC1817367) serving Panama City Beach and the surrounding Gulf Coast communities. This Privacy Policy explains how we collect, use, and protect your personal information when you visit titangulfair.com, create an account, or request our services.

2. Information We Collect

• Contact details — name, email address, phone number, and service address you provide when requesting service or creating an account.
• Service information — details about your property, HVAC equipment, service history, diagnostics, and job records needed to perform and document our work.
• Account credentials — your email and a securely hashed password (we never store passwords in plain text).
• Communications — records of calls, emails, and messages related to your service, kept in our customer relationship system.

3. How We Use Your Information

• To schedule, perform, and document HVAC services you request.
• To communicate with you about appointments, technician arrival, estimates, and invoices.
• To maintain your service history so we can serve you better on future visits.
• With your separate, optional consent — to send seasonal maintenance reminders and special offers. You can withdraw this consent at any time.

4. Consent

We only create a customer account for you with your explicit consent, given when you check the consent box on our signup or service request forms. We record the date and version of the policy you accepted. If you do not consent, you can still reach us by phone at (850) 832-8822 to arrange service.

5. Sharing of Information

We do not sell your personal information. We share it only with service providers who help us operate (such as secure cloud hosting and mapping services), with technicians assigned to your job, or when required by law.

6. Data Security & Retention

Your data is stored in encrypted, access-controlled systems. Passwords are hashed, and access to customer records is restricted to authorized staff. We retain service records for as long as needed to support warranties, legal obligations, and your ongoing service relationship.

7. Your Rights

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete your account and associated data (subject to records we must keep by law). To exercise these rights, contact us using the details below.

8. Contact Us

Titan Gulf Air · Panama City Beach, FL
Phone: (850) 832-8822
Florida License #CAC1817367

9. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with a new version number and effective date.